FAQ_web_banner_(1).jpg

Frequently Asked Questions

What does Family Service Rochester do?

Family Service Rochester is a community-based organization providing mental health, senior independence, family stability, and child well-being services. We listen to what people need and together we build better lives.

Where is Family Service Rochester located?

Family Service Rochester is located at:

Main Office
4600 18th Avenue NW
Rochester, MN 55901

Administrative offices and Mental Health Services

South Office
1625 Hwy 14 East
Rochester MN 55904

Services include Aging Services, Child and Family Services, and Community Engagement team

Family Resource Center
930 40th St NW, Suite 110
Rochester, MN 55901

The Family Resource Center connects families with resources, parenting support, community programs, and basic needs assistance.

Not sure which location to visit? Call us at 507-287-2010.

Services are available throughout Rochester and surrounding southeast Minnesota communities.

Mental Health Services

Do you offer counseling or therapy?

Yes. Family Service Rochester provides mental health services and support for individuals, couples, families, and children. Services address emotional well-being, relationship concerns, life transitions, stress, anxiety, depression, and other mental health needs.

How do I schedule an appointment?

You can contact Family Service Rochester directly through the website or office to discuss available services and determine the best program for your needs.

Do you accept insurance?

Insurance coverage and payment options may vary by service. Contact our team for current information about accepted insurance plans and payment assistance options.

Older Adult Services

What services are available for older adults?

Family Service Rochester offers programs that help older adults remain safe, connected, and independent in their homes and communities. Services may include:

  • Meals on Wheels
  • Transportation assistance
  • Friendly visits and companionship
  • Home safety support
  • Household assistance
  • Caregiver support
  • Senior Café programs

How can seniors stay independent at home?

Our services help address everyday challenges such as meal delivery, transportation, light household assistance, snow removal, lawn care, caregiver support.

Can family caregivers receive support?

Yes. Family Service Rochester offers resources and support that help caregivers care for loved ones while maintaining their own well-being.

Child & Family Programs

What family support services are available?

Family Service Rochester provides programs that promote child well-being, family stability, healthy relationships, and access to supportive resources.

Do you help families experiencing separation or divorce?

Yes. Family Service Rochester offers services designed to support children and families during transitions and family changes, including safe access opportunities for children and parents.

What is the Family Resource Center?

The Family Resource Center (FRC) is a welcoming place where families can find support, build connections, access resources, and participate in programs that strengthen family well-being. We work alongside parents and caregivers to help children and families thrive through education, support, and community connections.

Who can use the Family Resource Center?

The Family Resource Center serves families with children, parents, caregivers, grandparents raising grandchildren, and anyone looking for support, parenting resources, or connections to community services. Families of all backgrounds and experiences are welcome.

Is there a cost to participate?

Family Resource Center programs and services are offered at no cost to participants thanks to community partnerships, grants, and donor support.

Do I need an appointment?

Some services are available on a walk-in basis, while others may require registration or an appointment. We encourage families to contact us before visiting so we can connect you with the right program or resource.

What resources are available?

The Family Resource Center helps families access a variety of supports, including:

  • Parenting education and support
  • Early childhood resources
  • Family activities and engagement opportunities
  • Community referrals
  • Resource navigation and advocacy
  • Connections to food, housing, healthcare, and other community services
  • Information about local programs and supports
  • Kinship Care

I am caring for a grandchild or relative's child. What resources are available?
The Family Resource Center can help connect kinship caregivers with community resources, support services, parenting information, and referrals to programs that may assist with financial, legal, educational, and emotional needs.

What is the difference between Family Service Rochester and the Family Resource Center?

The Family Resource Center is a program of Family Service Rochester focused on helping families access resources, parenting support, connections to community services, and opportunities to strengthen family well-being.

Family Service Rochester provides a broader range of services, including mental health, senior independence, child well-being, family stability, volunteer opportunities, and community support programs.

What is the Family Access Center?
The Family Access Center provides a safe, neutral setting for parenting time exchanges and supervised visits when families need additional support.

What is the FATHER Project?
The FATHER Project helps fathers strengthen relationships with their children through parenting education, employment support, healthy relationship skills, and peer support.

What is FARR?
FARR (Family Advocacy in Recovery and Restoration) provides recovery support for women who have a history or current struggle with substance use, who are age 18 or older, pregnant, and/or parenting.

Volunteering

How can I become a volunteer?

Volunteers can register online and complete a background check and training process. Opportunities are available throughout the year for individuals, students, families, corporations, and community groups.

What volunteer opportunities are available?

Volunteer roles may include:

  • Meals on Wheels delivery
  • Friendly visits and companionship
  • Transportation assistance
  • Senior Café support
  • Home Safety Visits
  • Lawn mowing and yard work
  • Snow removal
  • Household help
  • Technology assistance
  • Child-focused programs
  • Fundraising and events
  • Board and leadership opportunities

Can I volunteer as part of a group or business team?

Yes. Corporate groups, employee teams, faith communities, families, and civic organizations can participate in volunteer projects together. Group projects may include yard cleanups, snow removal, meal delivery support, packing and moving assistance, and seasonal community projects.

Are volunteer hours available for students?

Yes. Many opportunities provide meaningful community service experience and can help students fulfill volunteer or service-learning requirements.

Is training provided?

Yes. Volunteers receive appropriate training and guidance for their assigned roles. Some opportunities also require background screening.

Donations & Giving

How can I donate to Family Service Rochester?

There are several ways to give:

  • Online donations
  • Monthly recurring gifts
  • Checks or cash donations
  • Electronic Funds Transfer (EFT)
  • Donor-Advised Funds (DAFs)
  • Stocks
  • Planned giving and estate gifts
  • Vehicle donations

Do you accept recurring monthly donations?

Yes. Monthly giving is one of the most impactful ways to support Family Service Rochester. Recurring donations can be set up monthly, quarterly, semi-annually, or annually.

Are donations tax-deductible?

Family Service Rochester is a nonprofit organization, and donations are generally tax-deductible as allowed by law. Donors should consult with their tax professional for guidance regarding their specific situation.

Can I make a gift through my Donor-Advised Fund?

Yes. Family Service Rochester accepts grants from Donor-Advised Funds.

How does my donation help?

Your gift directly supports programs that strengthen families, promote mental wellness, help older adults remain independent, support children, and connect individuals with community resources.

Are there non-cash donation options?

Yes. Depending on current program needs, Family Service Rochester may accept in-kind donations or special project contributions. The Family Resource Center accepts diapers and wipes. Contact us for other current needs and opportunities.

General Questions

How can my business partner with Family Service Rochester?

Businesses can support Family Service Rochester through sponsorships, employee volunteer projects, corporate giving, in-kind donations, fundraising events, and community partnerships.

How can I stay updated on news and events?

Follow Family Service Rochester on social media, subscribe to email updates by signing up on our website, and visit the website regularly for program updates, volunteer opportunities, fundraising campaigns, and community events.

Follow Us on Social Media

subfooter