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Telehealth involves the use of electronic communications to enable Family Service Rochester’s mental health professionals to connect with individuals using interactive video and audio
Telehealth includes the practice of psychological health care delivery, diagnosis, consultation, treatment, referral to resources, education, and the transfer of medical and clinical data. Family Service Rochester’s Telehealth Services use cameras, telephones and monitors to connect you to mental health professionals at distant locations. When you have an appointment through telehealth, you will have the opportunity of seeing, hearing, and talking to a mental health professional via a two-way monitor.
What is important here is that you are aware that tele-therapy may or may not be as effective as in-person therapy and therefore we must pay close attention to your progress and periodically evaluate the effectiveness of this form of therapy.
Because you may not have met your counselor in person, you may be requested to be interviewed by a professional in your area and allow your counselor to talk to that individual before proceeding with therapy. Your counselor will review how telehealth works and you must have the equipment on your end for services to be able to occur. This includes having a working computer/tablet/phone with the ability to download the “ZOOM” program, along with a camera, connected speakers, and internet service. If you are disconnected due to technical issues, your counselor will contact you via the phone number in your record.
I have read and understand the information provided above regarding telehealth, have discussed it with my counselor, and all of my questions have been answered to my satisfaction. I have read this document carefully and understand the risks and benefits related to the use of telehealth services and have had my questions regarding the procedure explained. I hereby give my informed consent to participate in the use of telehealth services for treatment under the terms described herein. By my signature below, I hereby state that I have read, understood, and agree to the terms of this document.