Advise multi-agency leadership team on improving overall efficiency and effectiveness of place-based programming. Provide management and supervision within assigned program areas and across partner organizations that includes staff supervision, program development, evaluation and onboarding and coordination with collaborative partners. Further, the position insures that programming is responsive to the wants and needs of residents incorporating best practices consistent with professional standards and ethics.
Essential Functions and Responsibilities:
1.Provide supervision and leadership for assigned staff to insure staff receive support and training that insure performance is congruent with program purpose and modality and that comprehensive work plans are developed and utilized to best serve the identified wants and needs of residents.
2.Lead neighborhood needs assessment on which work plans are based. Assure assigned program staff deliver on work plans.
3.Monitor program records and activities to track program inputs, outputs, and outcomes to insure programs are meeting jointly established goals and expectations.
4.Apply change, risk and resource management and actively engage in problem solving to ensure continuous quality improvement.
5.Provide direct services to consumers consistent with needs of assigned programs as agreed upon with supervisor.
6.Maintain close liaison with supervisor, collaborative partners, community agencies, vendors, and the community-at-large as related to the programs assigned. Lead partner development and on-boarding.
7.Provide daily direction for program and staff.
Other duties and responsibilities
1.Attend supervisor and other meetings as directed.
2.Work a schedule that is responsive to program needs which may some evening and weekend hours.
3.Attend training seminars or conferences to improve skill levels, and keep informed of best practices within the assigned program areas.
4.All other duties as assigned by the supervisor.
Supervise assigned program staff employed by differing organizations. Collaborate supervision with other managers to best serve the development and performance of employees and programs.
Training and Experience:
Masters degree in a human service field is preferred. Must have three years of professional experience, plus demonstrable competence in program management and supervision. Must show competence in written and verbal communications, and skills in working with diverse individuals, groups and across organizations.
Knowledge, Skills and Abilities:
Must possess skill in business arithmetic with high numeric aptitude and attention to detail. Knowledge of business principles and functions with the ability to effectively organize and prioritize daily workload to accurately complete assignments within established deadlines. Must possess effective interpersonal communication, analytical and problem solving skills. Requires the ability to maintain a high level of professionalism while managing large volumes of complex and confidential information.
Must possess computer literacy to utilize numerous softwares.
Ability to work within a team environment and effectively communicate across organizations and in community. Must have a valid driver's license and dependable transportation covered by insurance to use for work purposes. Willingness and ability to work additional time if needed to meet critical deadlines.
Must be able to regularly talk, hear, sit, and perform keystrokes to enter data with reasonable speed to insure work is completed. Requires physical ability to routinely handle normal office materials and tools including filing, lifting and reaching; ability to move throughout office and neighborhoods to complete work assignments.
Regular exposure to normal office environment, outside and private home environments, that may include rain, snow, heat, cold, smoking and pets, is required. Ability to drive in inclement weather.