Senior Services Program Assistant


Position Purpose:
Perform a variety of administrative, clerical, and program duties to support the efficient operations of the Right at Home Solutions division.

Essential Functions and Responsibilities:
1. Daily perform multiple functions in Meals on Wheels, volunteer and health records softwares insuring accuracy and speed.
2. Perform comprehensive clerical duties including but not limited to maintenance of filing systems, database entry, chore grid, phone and email communication.
3. Assist in schedule management for home visits, volunteer matches and group coordination. This includes responding to, answering and placing phone calls, responding to and sending messages regarding scheduling and services.
4. Assist with match meetings, MOW routes, and other off-site program events.
5. Requires written and oral communication with the program leadership and staff to ensure information is received and entered accurately and within established timelines.
6. Assist volunteers and consumers as requested/directed.

Other duties and responsibilities:
1. Attend team meetings and supervisory meetings as scheduled or directed.
2. Work a schedule that is responsive to program needs, which may include evening and weekend hours.
3. Other activities as directed by program supervisor and/or director.

Supervisory responsibility:
No direct supervisory responsibility.

Training and Experience:
Requires training and work experience that demonstrates advanced skills in MS Office programs (Word, Excel, Outlook), database software, problem solving, and analysis. Experience using electronic health records a plus. Associate’s degree in human services, administrative support or related field and two years’ experience is required. Five years’ experience may substitute for degree.

Knowledge, Skills and Abilities:
Must possess advanced skills and literacy in MS Office software to perform assigned tasks. Must possess numeric aptitude; highly developed organizational and analytical skills, and the ability to function with minimal supervision to manage large volumes of complex and confidential information. Must also be self-motivated, detail-oriented, flexible to changing priorities and have excellent follow through.

Special Requirements:
Must be able to work an established schedule designed to best meet program needs, which may include some evenings and weekends as necessary. Must have a valid driver’s license, proof of insurance and dependable transportation to complete assigned responsibilities. Drive to consumer homes to deliver meals.

Physical Demands:
Must be able to regularly speak, hear, sit, and perform keystrokes to accurately enter data with reasonable speed to ensure work is completed. Requires physical ability to routinely handle normal office materials and tools and meal containers weighing up to 25 pounds. Ability to perform tasks such as filing, lifting, and reaching required as well as the ability to move throughout office.

Work environment:
Regular exposure to normal office environments, supplies and office machines, including heating and cooling systems and chemicals used for maintenance of office equipment. Some exposure to the outside weather, that includes high or low temperatures, light snow, wind, rain, etc.